Informativa sui rimborsi

Returns

Products made to order and bespoke products (such as special orders or personalized items) cannot be returned. Please contact us at shop@terzani.com if you have questions or concerns about your specific item.

A product is "returnable within 14 days" when purchased from our stock. You must request the return in writing to the e-mail address listed above within 14 days of receiving the item.  Otherwise, the product is no longer returnable.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, unused, with tags, and in its original packaging. You will also need to provide us with the receipt or proof of purchase.

To request a return, please contact us at shop@terzani.com. If your return is accepted, we will send you instructions on how and where to send your package. Terzani will not be responsible for the shipping cost of the return. Items sent back to us without first obtaining written (via e-mail) approval for the return will not be accepted. 

You can always contact us for any questions about returns at shop@terzani.com.

Damages, Issues, and Claims

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.

All merchandise is packed to comply with carrier requirements. It is your (i.e., purchaser’s) responsibility to examine the goods upon receipt and to communicate within 5 days of receipt to Terzani Srl, any damage caused during shipping so that a claim with the carrier can be filed on time, because the carrier shall be solely responsible for any damage caused during shipping.  Any claims for defects, errors, or shortages in the goods received must be made by the purchaser in writing within fifteen (15) days of delivery and either mailed by certified or registered mail to Terzani Srl, Via di Castelpulci int. 9, 50018 Scandicci (FI) Italy, or e-mailed to shop@terzani.com.  You may reach us by phone to confirm receipt and for updates on your claim at +39 345 2942079. Failure to submit your claim to Terzani Srl within 15 days will constitute acceptance of the goods and a waiver of any defects, errors, or shortages.

Refunds 

We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded via your original payment method. Please note that it can take some time for your bank or credit card company to process and post a refund.

Last updated: 21-12-2022